Telehealth Billing Services and COVID-19

Telehealth services enable health care professionals to assess patients without making physical contact. During a national crisis, telecommunications technology benefits practicing doctors and those in need of routine appointments. Using video cameras and computers to connect is convenient for both parties, but billing these types of visits can be complicated for in-house employees.

Choosing to outsource telehealth billing procedures frees up time for important matters. With the COVID-19 epidemic, the health care world is transitioning to digital methods for check-ins, evaluations and more. Restrictions surrounding Medicare have been lifted during these uncertain times, making it easier for patients to engage with telehealth services.

Relying on BPS Billing is the best way to maintain accuracy across mental and behavioral health claims. Reduce your time with insurance carriers with a billing partner to relieve your staff.

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Telehealth Mental and Behavioral Health Billing

All health care industries are adapting to the COVID-19 outbreak. With an increase in online meetings and appointments, it can be difficult to stay on top of the latest changes and additions to the billing process. The Centers for Medicare & Medicaid Services (CMS) has temporarily expanded coverage of telehealth services for beneficiaries, so our billing expertise can streamline efforts for the following updated industries:

Whether you’re expecting new or returning patients, we help practitioners stay focused.

Telehealth Billing Codes and Updates

Under COVID-19 circumstances, health care professionals are encouraged to perform telehealth services in response to social distancing protocols. The goal behind this is to limit the spread of the coronavirus while keeping at-risk patients out of harm’s way. Patients are now able to virtually meet with practitioners from the comfort of their home with technology that used to be deemed “non-compliant” according to HIPAA guidelines.

A series of health care billing updates came out in March 2020 alongside the CMS 1135 telehealth waiver. It’s crucial that health care professionals see reimbursements for their online efforts, so a strong understanding of billing codes is in order.

BPS Billing gives your practice an individual account manager to handle notable entries for the nationwide pandemic:

  • HCPCS G2012: Billing code used to identify a check-in through a technology-based outlet.
  • HCPCS G2010: Billing code to document that videos or images were received for a remote evaluation. The health care professional is expected to follow up within 24 hours.
  • CPT 99421: A patient calls for a digital evaluation and management service. This may continue over a course of up to seven days (10-minute sessions each).

Telehealth Mental Health Billing: How It Works

BPS Billing sets your practice up for success with original software. Our team helps you boost efficiency with the ability to upload claims, verify insurance and settle disputes all under one roof. Whether you need to make a change within a claim or are seeing new patients, building a relationship with BPS gets you reimbursements faster with less room for error.

Our online interface lets you see all of your mental and behavioral health billing claims 24/7. BPS connects you to one of our account managers who process claims and manage denials by contacting the patient’s insurance carrier for you.

Benefits of Outsourcing Telehealth Billing for Mental Health

When you work with BPS, we’ll walk you through our services with a thorough onboarding process. We transmit all data in a HIPAA-compliant manner with financial reports and claims editing functions available at your fingertips. If you’re still on the fence about outsourcing your billing processes, browse our list of benefits below:

  • BPS catches errors across claims
  • Spend more time with patients and less time behind a computer screen
  • We’re up to date with coding procedures involving COVID-19
  • Seamless transition process
  • Increase revenue for your practice with step-by-step error checking

Contact BPS for Telehealth Billing Services

Interested in learning more about our telehealth behavioral health billing services? Fill out our contact form online with any questions, and we’ll get back to you as soon as possible.